Frequently Asked Questions
Answers to frequently asked questions about the game and community.
Why did my account get restricted even though I didn't mean to break rules?
Sometimes accounts get restricted due to factors beyond a player's control. Common reasons include:
- Playing with unstable internet connections
- Using networks that may interfere with game systems
- Device settings that affect gameplay
- Connections to other accounts that have issues
If you think it's an error, reach out to Garena support with your account details for assistance.
What should I avoid to keep my account safe?
To protect your account and enjoy the game safely, here are some important things to avoid:
- Downloading apps or files from untrusted sources
- Sharing your account login information with others
- Using unofficial methods to access the game
- Participating in activities that could be seen as unfair
- Ignoring game updates and security patches
Other Common Questions
How can I recover a restricted account?
Contact Garena support directly through their official channels. Provide your account information and explain your situation clearly.
Is it okay to play on multiple devices?
Yes, you can play on different devices, but be careful with simultaneous access as it might affect your account.
What is Google Play Games?
It's an official service that helps save your progress across devices. It's safe to use as supported by Garena.
How can I prevent account issues?
Play fairly, keep your game and device updated, and stick to official sources for downloads and updates.
What should I do if I suspect unfair play?
Report it through official channels and continue playing fairly yourself.
How do I keep my account secure?
Use strong passwords, enable two-factor authentication if available, and never share your login details.
Community Questions
Questions submitted by our community members:
Submit Your Question
Have a question that's not answered here? Submit it below and it will be added to our community questions!